Claudia Verno, M.A. Economics

Utilized a transition period for targeted professional development, enhancing skills relevant to strategic leadership and policy roles.

Engaged in self-directed learning and reflection to identify new career pathways aligned with extensive experience in economic research and policy.

Leveraged time for personal growth and family support, demonstrating resilience and adaptability in career transitions.

Rebuilt and led a 19-member national research team across 7 regional offices, reducing turnover by 90% and improving employee satisfaction by 70% through strategic restructuring and enhanced communication.

Drove operational excellence by standardizing job descriptions, creating new roles, and optimizing systems, resulting in 3 team members receiving promotions.

Developed a national research agenda, expanding production to include 2 biannual reports, 2 vertical market studies, and 1 local market piece, significantly increasing the team's footprint.

Enhanced data integrity and streamlined workflows by establishing a new data entry group in India and centralizing data into JLL's proprietary repository.

Served as the in-house economist and thought leader, regularly briefing the CEO and Senior Management on the Canadian economy, contributing to JLL Canada's nearly doubled revenues, partly through two large strategic acquisitions.

Rebuilt and re-energized the Natural Catastrophe and Climate Policy team from 1 to 5 professionals, achieving zero turnover and significant employee satisfaction improvements through mentorship and priority setting.

Directed research and developed policy solutions for Canada's earthquake and flood insurance markets, initiating multi-stakeholder conversations that led to the creation of the Task Force on Flood Insurance and Relocation.

Developed proprietary databases using confidential member information to conduct data analytics, influencing legislation and fostering innovation in climate resilience, leading to IBC's inclusion in policy consultations.

Managed complex multi-stakeholder projects, including the creation of urban flood risk maps, which were fundamental to initiating public discussions on the flood file in Canada.

Expanded EDC's client base by developing long-term relationships with key strategic insurance brokers, resulting in the addition of three major accounts.

Trained existing and new brokers on EDC's new products, delivery channels, and industry best sales practices, enhancing distribution effectiveness.

Organized the first EDC/Broker annual summit in coordination with the business development team, strengthening partnerships and improving customer service.

Provided expert leadership to a five-member research team, generating critical analysis and market insights for senior executives and contributing to strategic planning.

Organized and presented at events to promote EDC's competitive edge, including a study on the North American Renminbi hub that attracted over 100 government and private sector participants.

Developed and led the Student-Consultant Initiative with the University of Toronto, generating high-caliber background material for five research papers used for strategic product expansion.

Peer-reviewed trade-related academic articles from think tanks and economic associations, providing valuable input from the private sector.

Generated comprehensive assessments of the economic outlook and market conditions, providing strategic insights on industry trends and country-specific factors.

Collaborated with federal departments and crown corporations to build statistical frameworks, conduct research across various industries, and cultivate critical relationships.

Authored research on environmental issues and commodity market speculation, collaborating with national experts and think tanks.

Developed and tracked economic developments and market conditions, creating risk assessment methodologies to advise on investments and transactions, and represented EDC/Canada at international forums.